WORK
SIMPLIFIED WITH
We know how pertinent is the customer data for you, so, let MetriCRM help you. Manage your customer data with state-of-the-art Artificial Intelligence (AI) technology. It's highly customisable assist in customer retention and drive sales growth.
WHAT IS METRICRM AND HOW DOES IT WORK?
MetriCRM is a data-driven system that facilitates company's clients to manage their customer data with state-of-the-art Artificial Intelligence (AI) technology.
This platform streamlines the operations and improves the company’s revenues and profitability and most importantly is to enhance their customer relationships.
METRICRM CORE MODULES
There are many ways of how AI can be integrated with CRM. MetriCRM leverages a combination of both a combination of machine learning algorithms and statistical techniques together AI-driven automation to enhance your customer interactions, improve sales processes, and drive business growth.
SUPPORT TICKETING MANAGEMENT
WHAT SETS METRICRM APART?
Knowledge Management
To document and store knowledge results in wasted time, recreated solutions, lost productivity, repeated mistakes and the same questions answered repeatedly.
Dedicated Account Manager
To assign a dedicated account manager to handle and response to the customer.
Centralised Data Management
To store and manage the customer data in an organised way.
Ease of Accessible
With responsive and friendly user-interface, customer data is posted to user via on-demand concept.
Smart and Intelligent Skill-Based Auto Assignment
Supported for Lead, Quote, Sales Order, Invoice and Support Ticket when user performing escalation to specific user group.
Past Interaction History
To store and manage the customer activities as well as milestones.
Effortlessly Generate Comprehensive and Actionable Reports With
Streamline your reporting process with MetriCRM. Generate reports anytime in true Excel® format with MetriCRM, enabling you to run a customized analysis and to unleash the full potential of your data
Dive Deep into CSAT Analysis with
Understand customer satisfaction at a deeper level and drive meaningful improvements
Take Control of User Permissions and Access with
Harness the power of access Control in MetriCRM. Empower administrators and supervisors to design, allocate, and manage permissions and roles with unparalleled flexibility and editability.
Stay secure and in control with MetriCRM's robust two-factor authentication.
Safeguard your data and enjoy peace of mind knowing that your information is protected by an extra layer of security. Take charge of your privacy with MetricRM's powerful authentication solution
Real-Time Insights at Your Fingertips
Make informed decisions, drive performance, and stay head of the curve with MetriCRM's real-time data insights
APIs & Custmomisation
MetriCRM supports integration with 3rd party system via representational state transfer web application programming interface (restful web API) as a main point of integration. The restful API will be what allows the integration between MetriCRM and 3CX cloud phone system.
Social Media Management
Streamline your social media workflow with MetriCRM: Simplify content creation, analytics, and reporting across multiple platforms. Take control of your social media marketing efforts and conquer every task with ease
SMS Gateway Integration
a) Effortless SMS sending with click-send: Draft, Send, and Reach your audience with personalized SMS content. Simplify communication and connect with ease.
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b) Efficient Broadcast Messaging: Reach multiple destinations in an instant with MetriCRM's pre-defined SMS content templates. Seamlessly perform bulk SMS broadcasts by uploading CSV lists.
