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INVITE Support

Need any help? Contact us now

OPERATION HOURS

Normal working hours Monday-Friday 9.00am-12.30pm and 1.30pm-6pm

SUPPORT EMAIL

CONTACT NUMBER

+6 03 8084 1028

(Press 2 for Tech. Support)

CONTACT LEVEL

Main Contact

SUPPORT FOR

Availability /

Routing Issues /

Customer Issues

INVITE for Zoom's Incident Response and Resolution Times 

This represents the longest period within which a customer can anticipate receiving their initial response from a member of our Technical Support team.

Severity 1 (Critical): 

Complete loss of service or a significant feature that is completely unavailable, and no workaround exists.

 

 

Response time: 2 hours

Resolution time: 5 hours

Severity 2 (High): 

A significant feature of the service is unavailable, but a workaround exists.

 

 

Response time: 3 hours.

Resolution time: 1 business day.

Severity 3 (Medium): 

A minor feature of the service is unavailable, but a workaround exists.

 

 

Response time: 4 hours. Resolution time: 2 business days.

Severity 4 (Low): 

Request for information, advice or documentation, or to report a minor issue.

 

 

Response time: 1 business day.

Resolution time: 5 business days

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NO. 26 & 28, INVITE COMMUNICATIONS SDN BHD, JALAN OP 1/3 OFF JALAN PUCHONG, 47100, PUCHONG, SELANGOR

EXTERNAL LINKS

For VoIP equipment and hardware, kindly visit www.netregy.com

INVITE COMMUNICATIONS SDN BHD 201501041808 (1167129-H)

TEL: 03-8084 1028

FAX: 03-8084 1029

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